Returns/Exchanges

RETURN/EXCHANGE POLICY

 

All domestic returns and exchanges must be authorized via our Returns Portal - unauthorized packages returned to us without approval will not be accepted.

 

We do not offer refunds - all returns will be issued store credit (please note credit codes do not expire).

 

After your return and/or exchange is received back at our facility, we will send out your new item(s) and/or issue your store credit. Unfortunately, if your request is not approved, that means your order conflicts with one or more of our policy's requirements below:

  • All exchanges must be authorized within 14 business days (of the order's delivery date) before exchanging merchandise.
  • The merchandise must not be worn, altered, washed or have any markings (makeup, tan, deodorant... etc.). 
  • Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags.
  • Proof of purchase is required for all exchanges; no exceptions.
  • Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Thirty Years.
  • Discount and sale items are NOT eligible for returns or exchanges.
  • Black Friday/Cyber Monday sale items are FINAL SALE and cannot be returned for an exchange or return for store credit.
  • If we mark down the price of an item you've already purchased, we will gladly adjust the sale price at your request within 7 days of your purchase date. Price adjustments will be credited back to the original form of payment used to purchase the item. *Please note: discount codes cannot be combined with sale items.
  • In order to protect the health and safety of our customers, ALL jewelry pieces are FINAL SALE.
  • Exchanges can only be made once. Once you make an exchange, any item(s) received in return become ineligible for future exchanges/returns.

 

If you are located in the United States, please visit our Returns Portal to begin the return/exchange process.

 

Please Note: Original shipping fees are non-refundable, and you are responsible for paying for your own return label.

 

We do not accept international exchanges/returns - ALL INTERNATIONAL ORDERS ARE FINAL SALE. We apologize for any inconvenience this may have caused.

 

If you had an issue with your order and/or received the wrong item by mistake, please email us directly at orders@thirtyyears.com