All domestic returns and exchanges must be authorized via our Returns Portal - unauthorized packages returned to us without approval will not be accepted.
We do not offer refunds - all returns will be issued store credit (please note credit codes do not expire).
After your return and/or exchange is received back at our facility, we will send out your new item(s) and/or issue your store credit. Unfortunately, if your request is not approved, that means your order conflicts with one or more of our policy's requirements below:
- All exchanges must be authorized within 14 business days (of the order's delivery date) before exchanging merchandise.
- The merchandise must not be worn, altered, washed or have any markings (makeup, tan, deodorant... etc.).
- Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags.
- Proof of purchase is required for all exchanges; no exceptions.
- Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Thirty Years.
- Discount and sale items are NOT eligible for returns or exchanges.
- Black Friday/Cyber Monday sale items are FINAL SALE and cannot be returned for an exchange or return for store credit.
- If we mark down the price of an item you've already purchased, we will gladly adjust the sale price at your request within7 days of your purchase date. Price adjustments will be credited back to the original form of payment used to purchase the item.
- In order to protect the health and safety of our customers, ALL jewelry pieces are FINAL SALE.
- Exchanges can only be made once. Once you make an exchange, any item(s) received in return become ineligible for future exchanges/returns.
If you are located in the United States, please visit our Returns Portal to begin the return/exchange process.
Please Note: Original shipping fees are non-refundable, and you are responsible for paying for your own return label.
We do not accept international exchanges/returns - ALL INTERNATIONAL ORDERS ARE FINAL SALE. We apologize for any inconvenience this may have caused.
If you had an issue with your order and/or received the wrong item by mistake, please email us directly at firstname.lastname@example.org