Please contact orders@thirtyyears.com right away if you wish to change or cancel your order. Once our warehouse has processed your order, we will be unable to make any changes/cancellations.

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact orders@thirtyyears.com for further assistance.

If you have received an incorrect item, please contact orders@thirtyyears.com within 3 days of receiving the incorrect item. Please include a photo of the incorrect item and order slip you received with your email correspondence. If not reported within 3 days, a replacement/refund will not be issued.

We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer.

We want you to receive your order as quick as possible! Please be thorough when filling out your shipping address to avoid any mistakes and/or delays. For example, always include 'unit' or 'apartment #' whenever applicable. Also, be sure to separate addresses between "Address Line 1" & "Address Line 2". See below:

First Name | Last Name

Company (optional)


Apartment, suite, etc. (optional)



If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you, your order may be cancelled.

What you are seeing on your bank account is an authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank, pending authorizations on your account will clear within 3 - 7 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

Please be sure your code is entered correctly and applied before submitting your order. Promotional codes do expire; please look at the terms and conditions of the discount code to make sure the offer is still valid.

If you have received a unique code from us, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs. Unique credit codes do not expire.

All promotions and/or codes cannot be applied after the transaction is complete.

Thirty Years shall not be held liable for service interruption arising from situations beyond our control. These may include, but are not limited to: incorrect shipping information, inability to obtain consignee signature, refusal of shipment, riots, strikes or labor disputes, natural disasters, and acts of God.

Please email orders@thirtyyears.com with any questions regarding your order. We will respond to all inquiries as soon as we can, in the order in which they were received. Sending multiple inquiries will send your ticket to the end of the list. Please keep in mind that our online customer service hours are on business days from 10:00 am to 6:00 pm PST.